Terms & Conditions

1. Eligibility

By using the Puja Services, you represent and warrant that:

1. You are legally competent to enter into a binding agreement under applicable laws.
2. All information provided during booking is true, complete, and accurate.
3. You shall use the services only for lawful and personal purposes.

2. Scope of Services

IMeUsWe provides an online platform enabling users to browse, book, and manage various Vedic and spiritual Puja services. The platform facilitates:

• Puja discovery and booking
• Selection of available Puja packages
• Secure online payment
• Customer support and coordination
• Collection of required ritual details (where applicable)
• Live streaming (for eligible Pujas/packages)
• Post-Puja deliverables such as recordings, photographs, and Prasadam (where applicable)

The actual conduct of rituals shall be managed by IMeUsWe through its authorized operational network.

3. Booking Confirmation

A Puja booking shall be considered confirmed only after:

1. Successful payment.
2. Generation of a booking confirmation.
3. Receipt of a confirmation communication from IMeUsWe.

After booking confirmation, our customer support team may contact you to collect any additional information required for the successful conduct of the Puja.

4. User Information

Users are responsible for providing complete and accurate information required for the booked Puja. Depending on the selected Puja or ritual, IMeUsWe may require certain information including, but not limited to:

• Full Name
• Gotra (where applicable)
• Rashi and Nakshatra (where applicable)
• Date or Place of Birth (where applicable)
• Sankalp (prayer intention)
• Details of additional family members to be included in the Sankalp (if requested)
• Delivery Address (where applicable)

1. Requests for inclusion of additional family members in the Sankalp must be communicated to IMeUsWe no later than 5:00 PM on the day prior to the scheduled Puja.
2. Requests received after this time may not be accommodated due to operational planning.
3. Any delay or inaccuracy in providing the required information may impact the execution of the Puja; IMeUsWe shall not be held responsible for any consequences arising from incorrect or incomplete information provided by the user.

5. Puja Scheduling

At the time of booking, users may be required to select their preferred Puja date. Certain Pujas may require an auspicious Muhurta or other ritual-specific considerations.

1. Where applicable, the Puja date and timing shall be determined or confirmed by IMeUsWe based on the nature of the selected Puja and operational requirements.
2. The exact Puja timing shall be finalized separately by the IMeUsWe support team through Phone Call, WhatsApp, Email, or any other official communication channel.
3. The confirmed schedule communicated by IMeUsWe shall be considered final.

6. Rescheduling

Users may request rescheduling of a booked Puja by contacting the IMeUsWe Customer Support team, subject to the following:

1. Rescheduling requests shall be accepted only if received at least 24 hours prior to the scheduled Puja time.
2. Rescheduling requests received within 24 hours of the scheduled Puja may not be accommodated, as the required arrangements, materials, scheduling, and operational resources may have already been finalized.
3. IMeUsWe reserves the right to approve or decline any rescheduling request based on operational feasibility.

7. Cancellation & Refund

Cancellation requests must be submitted through the IMeUsWe Customer Support team, subject to the following:

1. Cancellation requests shall be accepted only if received at least 24 hours prior to the scheduled Puja time.
2. Cancellation requests received at least two (2) days before the scheduled Puja shall be eligible for a full refund.
3. Cancellation requests received less than two (2) days but at least 24 hours before the scheduled Puja may be processed in accordance with the applicable Refund Policy.
4. No cancellation or refund shall be permitted for requests received within 24 hours of the scheduled Puja or after the Puja has commenced.
5. Refund timelines shall be governed by the applicable payment partner and banking channels.

8. Pricing & Payment

• All prices displayed on the platform are subject to change without prior notice.
• Payments shall be processed through authorized payment gateways supported by IMeUsWe.
• The booking shall only be confirmed upon successful receipt of payment.
• Applicable taxes, convenience charges, shipping charges (where applicable), or statutory levies shall be charged wherever applicable.

9. Live Streaming

For eligible Puja services or packages, IMeUsWe may provide access to a live-streaming session. The availability of live streaming depends on the selected Puja and package. Users are responsible for ensuring:

• Stable internet connectivity
• Compatible devices
• Timely participation

Temporary interruptions caused by internet connectivity, network issues, or circumstances beyond IMeUsWe's control shall not constitute service failure. In the event of unexpected technical disruptions during the live stream, IMeUsWe will make reasonable efforts to restore the session or provide an appropriate recording of the ritual, wherever feasible.

10. Recordings & Prasadam

Where applicable, recordings, photographs, and/or Prasadam shall be provided based on the selected Puja or package:

1. Delivery timelines may vary depending upon the type of Puja, operational requirements, logistics, location, and courier availability.
2. Prasadam, where applicable, is generally dispatched within a few business days after completion of the Puja.
3. Courier charges, if applicable, may be charged separately unless otherwise specified.
4. Recordings and photographs may be shared digitally through the communication channel determined by IMeUsWe.
5. While IMeUsWe shall make reasonable efforts to ensure timely delivery, it shall not be responsible for delays arising from courier partners, technical issues, natural events, or circumstances beyond its reasonable control.

11. Ritual Participation

For live-streamed Pujas, users are encouraged to:

• Join the live session at least five (5) minutes before the scheduled start time.
• Maintain a stable internet connection and use a compatible device.
• Follow any ritual-specific guidance communicated by IMeUsWe prior to the Puja.

Certain Pujas may include additional traditional practices or preparations, which shall be communicated separately where applicable.

12. Communication

By booking a Puja, you authorize IMeUsWe to communicate with you through:

• Phone Calls
• SMS
• WhatsApp
• Email
• Push Notifications
• Other official communication channels

Such communications may include booking confirmation, collection of Puja-related information, schedule confirmation, live-stream details, service reminders, post-Puja updates, and customer support communications.

13. User Responsibilities

Users agree to:

• Provide accurate booking information.
• Cooperate with IMeUsWe during the booking process.
• Respond promptly to requests for ritual-related information, where applicable.
• Use the platform responsibly and lawfully.
• Refrain from any activity that disrupts the services or affects other users.

14. Disclaimer

Puja Services are spiritual and religious services offered based on traditional Vedic practices:

1. The benefits, significance, and descriptions provided for various Pujas are based on traditional beliefs, scriptures, and customary practices.
2. The procedures, rituals, and ceremonial practices may vary depending upon the specific Puja, tradition, temple, or customary practices followed during its performance.
3. IMeUsWe does not guarantee or warrant any specific personal, financial, medical, legal, professional, or spiritual outcome arising from participation in any Puja.
4. Participation in a Puja should be regarded as an act of faith and devotion.

15. Limitation of Liability

To the maximum extent permitted by law, IMeUsWe shall not be liable for:

• Delays caused by unforeseen operational circumstances.
• Force majeure events.
• Internet or technical interruptions.
• Courier delays.
• User-provided incorrect information.
• Any indirect, incidental, consequential, or special damages arising from the use of the services.

16. Intellectual Property

All content available on the Puja Services platform, including but not limited to text, graphics, logos, images, icons, designs, software, and other materials, is the exclusive property of IMeUsWe or its licensors and is protected under applicable intellectual property laws. No content may be copied, reproduced, distributed, or used without prior written permission.

17. Privacy

Your use of Puja Services is also governed by the IMeUsWe Privacy Policy. By using the platform, you consent to the collection, processing, storage, and use of your information in accordance with the Privacy Policy.

18. Operational Changes

IMeUsWe reserves the right to make reasonable operational adjustments where required due to operational, logistical, or unforeseen circumstances:

1. Changes may include the Puja schedule, communication timelines, or delivery timelines.
2. Any such changes will be communicated to the user through the registered contact details.
3. In exceptional circumstances beyond the reasonable control of IMeUsWe, including but not limited to natural events, technical disruptions, or unforeseen operational constraints, IMeUsWe reserves the right to reschedule the Puja after informing the user through the registered communication channels.

19. Modification of Terms

IMeUsWe reserves the right to modify, amend, or update these Terms & Conditions at any time. The updated Terms shall become effective immediately upon publication on the platform. Continued use of the services after such updates constitutes acceptance of the revised Terms.

20. Governing Law & Jurisdiction

These Terms shall be governed by and construed in accordance with the laws of India. Any dispute arising out of or relating to these Terms shall be subject to the exclusive jurisdiction of the competent courts as specified under the existing IMeUsWe Terms & Conditions.

21. Contact Us

For any queries, booking assistance, cancellations, refunds, rescheduling requests, or support, please contact IMeUsWe Customer Support:

• Support: +91 98765 43210
• WhatsApp: +91 98765 43210
• Email: puja@imeuswe.in