Privacy Policy

1. Information We Collect

To provide and improve our Puja Services, we may collect information including:

• Full Name
• Mobile Number
• Email Address
• Date of Birth (where applicable)
• Birth Place (where applicable)
• Gotra (where applicable)
• Rashi and Nakshatra (where applicable)
• Sankalp (prayer intention) or other ritual-specific information
• Details of additional family members to be included in the Sankalp, where requested
• Delivery Address (for Prasadam or other physical deliverables, where applicable)
• Payment and transaction details
• Booking history
• Communications with our customer support team
• Device information, browser type, IP address, cookies, and usage information collected through our website

We collect only such information as is necessary to provide, improve, and support the Puja Services.

2. How We Use Your Information

We use your information for purposes including:

• Processing and managing Puja bookings.
• Coordinating and facilitating the performance of the booked Puja.
• Collecting ritual-specific information where required.
• Scheduling and confirming Puja dates and timings.
• Sending booking confirmations, reminders, live-stream details, recordings, and service updates.
• Arranging delivery of Prasadam and other applicable deliverables.
• Processing payments, refunds, and customer support requests.
• Improving our website, services, and customer experience.
• Detecting, preventing, and investigating fraud or unauthorized activities.
• Complying with applicable legal, regulatory, and contractual obligations.

3. Sharing of Information

We value your privacy and do not sell, rent, or trade your personal information. We may share only such information as is necessary with trusted third-party service providers engaged by IMeUsWe for the limited purpose of facilitating the requested services, including:

• Payment processing
• Customer communication
• Logistics and delivery of Prasadam
• Live-streaming and digital communication services
• Ritual coordination and operational support
• Technology infrastructure and hosting services

1. These service providers are contractually required to maintain the confidentiality and security of your information and may use it only for the specific services they provide on behalf of IMeUsWe.
2. We may also disclose your information where required by law, judicial order, governmental authority, or to protect the legal rights, safety, or property of IMeUsWe or its users.

4. Payment Information

Payments made through the Puja Services are processed through authorized third-party payment gateways.

1. IMeUsWe does not store your complete debit card, credit card, banking credentials, or payment authentication information on its systems.
2. Payment processing is governed by the respective payment gateway provider's privacy policy and security standards.

5. Live Streaming, Recordings and Media

For eligible Puja services, IMeUsWe may provide:

• Live-stream access
• Ritual recordings
• Ritual photographs

1. The availability of these features depends on the selected Puja or package.
2. Live-stream links, recordings, and photographs will be shared using the contact details registered during booking.
3. Such recordings and media are intended solely for your personal use and should not be commercially reproduced, distributed, or publicly shared without prior written permission from IMeUsWe.

6. Prasadam Delivery

Where applicable, the delivery address provided during booking is handled as follows:

1. The address will be used solely for dispatching Prasadam and other ritual-related physical deliverables.
2. Address information may be shared only with authorized logistics or fulfillment partners responsible for completing the delivery.

7. Cookies and Similar Technologies

Our website may use cookies and similar technologies to:

• Improve website functionality.
• Remember user preferences.
• Analyze website usage.
• Enhance customer experience.
• Maintain security and performance.

You may choose to disable cookies through your browser settings. However, certain features of the website may not function as intended.

8. Data Security

IMeUsWe adopts reasonable technical, administrative, and organizational safeguards to protect your personal information:

1. Safeguards are designed to protect against unauthorized access, disclosure, alteration, misuse, or destruction of your information.
2. While we strive to protect your information using industry-standard security measures, no electronic transmission or storage system is completely secure.
3. Accordingly, we cannot guarantee absolute security of your information.

9. Data Retention

We retain personal information only for as long as necessary to:

• Deliver the requested services.
• Maintain booking and transaction records.
• Provide customer support.
• Comply with applicable legal, regulatory, tax, accounting, and contractual obligations.
• Resolve disputes and enforce our agreements.

After the applicable retention period, personal information may be securely deleted, anonymized, or archived in accordance with applicable laws.

10. Your Rights

Subject to applicable laws, you may have the right to:

• Access the personal information we hold about you.
• Request correction or updating of inaccurate information.
• Request deletion of your personal information where legally permissible.
• Withdraw consent for future communications where applicable.
• Raise concerns regarding the processing of your personal information.

Certain information may continue to be retained where required by law or where necessary for legitimate business purposes.

11. Third-Party Websites and Services

The Puja Services may contain links to third-party websites or integrate with third-party services such as payment gateways, communication platforms, or logistics providers:

1. These third parties operate under their own privacy policies and practices.
2. IMeUsWe is not responsible for the privacy practices or content of such third-party services.
3. We encourage users to review the privacy policies of such third-party platforms before providing any personal information.

12. Children's Privacy

The Puja Services are not intended for children to independently provide personal information.

1. Where a Puja booking is made for a minor, the information must be provided by a parent, legal guardian, or other authorized individual.

13. Changes to this Privacy Policy

IMeUsWe reserves the right to modify or update this Privacy Policy from time to time to reflect changes in our services, operational requirements, or applicable laws:

1. Any updated Privacy Policy shall become effective immediately upon publication on the Puja Services platform.
2. Your continued use of the Puja Services after such updates constitutes your acceptance of the revised Privacy Policy.

14. Contact Us

If you have any questions, concerns, or requests relating to this Privacy Policy or the processing of your personal information, please contact iMeUsWe Customer Support:

• Support: +91 98765 43210
• WhatsApp: +91 98765 43210
• Email: puja@imeuswe.in