Cancellation & Refund Policy

1. Cancellation Policy

Customers may request cancellation of a booked Puja by contacting the IMeUsWe Customer Support team through our official support channels.

1. Cancellation requests received at least twenty-four (24) hours before the scheduled Puja time will be eligible for cancellation.
2. Cancellation requests received within twenty-four (24) hours of the scheduled Puja time, or after the Puja has commenced, cannot be accommodated.
3. A cancellation request shall be considered valid only after it has been acknowledged by the IMeUsWe Customer Support team.

2. Refund Policy

Refunds shall be processed only for eligible cancellations made in accordance with this Policy.

1. Eligible refunds will be initiated through the original payment method used for the booking.
2. Once approved, refunds are generally processed within 7–10 business days.
3. The actual credit timeline may vary depending on the payment gateway, issuing bank, UPI provider, card network, or other financial institutions.
4. IMeUsWe shall not be responsible for delays caused by third-party payment providers or banks.

3. Rescheduling Policy

Customers may request to reschedule a booked Puja by contacting the IMeUsWe Customer Support team.

1. Rescheduling requests must be received at least twenty-four (24) hours before the scheduled Puja time.
2. Requests received within twenty-four (24) hours of the scheduled Puja may not be accommodated, as the necessary arrangements, scheduling, and operational resources may have already been finalized.
3. All rescheduling requests are subject to operational feasibility and availability.

4. Non-Refundable Situations

Refunds shall not be provided under the following circumstances:

• Cancellation requests received within twenty-four (24) hours of the scheduled Puja.
• The Puja has already commenced or has been completed.
• Failure to attend or join the live-streamed Puja after the service has been conducted as scheduled.
• Delay or inability to perform the Puja due to incorrect, incomplete, or delayed information provided by the customer.
• Internet connectivity issues, device-related issues, or other technical problems at the customer's end.

5. Technical Interruptions

In the unlikely event of technical issues affecting the live-stream:

1. Where the issue arises due to reasons within IMeUsWe's reasonable control, we will make reasonable efforts to restore the session or provide the recording of the Puja, wherever applicable.
2. Such circumstances shall not automatically qualify for a refund.

6. Exceptional Circumstances

If a Puja cannot be conducted due to unforeseen operational circumstances attributable to IMeUsWe, we may, at our sole discretion:

1. Reschedule the Puja to a mutually agreed date; or
2. Provide an appropriate refund, either in full or in part, depending on the circumstances.

7. Changes to this Policy

IMeUsWe reserves the right to modify or update this Cancellation & Refund Policy at any time:

1. Any revised policy shall become effective immediately upon publication on the Puja Services platform.

8. Contact Us

For cancellation requests, rescheduling assistance, refund-related queries, or any other support, please contact IMeUsWe Customer Support:

• Support: +91 98765 43210
• WhatsApp: +91 98765 43210
• Email: puja@imeuswe.in